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Customer
testimonials
Some of our
clients include comments when they contact us.
When they do, we ask permission to add them here.
 What can
I say about Sean - My Saviour to a damsel in distress!!
"PC Pal" is certainly the right name for this company and definitely a
pal I would keep for life.
At 5pm on a Saturday night I lost my (2 weeks of hard labour) work on a
battered floppy disc, (yes I've heard "BACK UP" a number of times!!!)
After picking PC Pal from the yellow pages little did I know I would
hear half an hour later to the sounds of "I've recovered your work".
Then a wonderful description of how to prevent this in future, all
explained in plain English.
As it said in the advertisement "no jargon".
I would HIGHLY recommend PC Pal as very efficient, very friendly, very
clearly explained and worth every penny - which didn't (by far) break
the bank.
Thank you.
A very, very satisfied customer, Ali
Thank you
Sean for rescuing me and my new computer.
You have been endlessly patient with all the different problems that
have occurred.
Your skills and knowledge have sorted me out and I'm really grateful.
Don't know what I'd have done without PC Pal!
And it didn't break the bank to get your help either. Liz
B, Interior
Designer (PC and Mac user)
I
recently had a major problem with my computer, and PC Pal were strongly
recommended by many of my University mates.
The service is friendly, quick and cheap (considering that many other
companies would charge up to three times to fix the problem I had).
I definately would use this company again and urge you to do so too!
I am just
writing to say a huge thankyou and to let you know how pleased and
relieved I am that you were able to sort out the problems with my modem
so quickly and efficiently. After battling for hours to sort
the
problem out myself I am so glad that I chose your advert in phone book.
I shall certainly keep your number to hand for when I next have a
problem with my PC!
Many thanks Linda
Majzlik
Editor's note
Linda was "assisted" by telephone by her ISP at a cost of 75p per
minute, to no avail.
My name
is Emma Reed, a first year student at the UEA.
Last weekend my lap top broke and I was completely lost!
The university couldn't help me but instead offered me a list of
numbers to ring round and it would have been inconvenient to have had
to take my laptop to someone for mending, seeing as I don't know
Norwich that well, so I rang you for a pick up and delivery service.
The advice I got over the phone was helpful and professional and the
service was prompt and efficient and reasonably priced.
I think the delivery system is an excellent idea and I'm glad to have
discovered this service.
I shall definately bear you in mind for any future IT difficulties I
may encounter.
Many thanks for an excellent service!
Yours sincerely,
Emma
Reed ( emma.reed-at-uea.ac.uk)
You asked
us to provide feedback on the delivery of the above item. (Broadband
Micro Filter)
I can confirm that it was delivered within the timescale you stated,
the package was still sealed and the lady was extremely pleasant and
polite.
You will be pleased to know that the Broadband is now in full working
order.
Thanks for you help.
Andrew
& Linda Morley
Hello,
I have had support from PC Pal over the past few months and I
have found them very efficient and very quick to repond to my computer
problems. They has restored the speed of my computers back to their original levels
and has cleared virus etc from them.
They have installed a network system which not only is most effective it
saves me money as well.
I would highly recommend them to anyone with pc needs.
Yours
Mark
Jeal
Now that
I am back in Chicago I wanted to let you know how much you helped me
with my various computer problems while I was a Fellow at UEA. In
addition to having infinite patience with me when I didn't understand
something, you explained concepts and problems to me clearly and simply
without patronizing me. Even when you took the computer home and it
acted perfectly normal chez vous you didn't chastise me for wasting
your time with illusory problems! Furthermore, you always provided a
clear idea of how long it would take and how much it would cost to fix
a problem. I also appreciated your willingness to come over on short
notice to look at or pickup the computer, and your promptness in
returning it. After working with various computer consultants, both
within institutions and privately, I've decided that patience and the
willingness to suffer fools at least silently if not gladly count
almost as much as the actual computer skills! I wish you much luck with
your business and suspect that you will do very well at it--the
computer industry needs more experts like you!
Sincerely,
Virginia Miller
Associate Professor, Art History
University of Illinois-Chicago
My ageing
system was giving me considerable grief connecting to Outlook Express
and handling Email in general, when a leaflet from PC Pal came through
the door. I telephoned and made arrangements for a consultation.
He arrived on time and took as long as it needed to analyse the
problem, eventually taking the equipment away for upgrade and general
cleansing.
He returned it promptly, in perfect working order and at a reasonable
price.
In these days of less than perfect service, I am happy to recommend PC
Pal.
Reg
Walker (Norwich)
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