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PC Pal standard Warranties

PC Pal Ltd. manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Before shipping a computer system, PC Pal Ltd. "runs-in" the system continuously for at least 24 hours, and then records a full diagnostic report, making sure everything functions properly.

WHAT IS COVERED -- PC Pal Ltd. warrants that the hardware products it sells are free from defects in materials and workmanship. This warranty also covers damage due to the shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorised by PC Pal Ltd., usage not in accordance with instructions accompanying the product(s), failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by PC Pal Ltd.. This warranty does not cover software, external devices; accessories or other parts added to a PC Pal Ltd. system after the system is shipped from PC Pal Ltd.; or accessories or parts that are not installed in the PC Pal Ltd. workshops. Monitors, keyboards, and mice that are included on PC Pal Ltd.'s standard price list are covered under this warranty; monitors that are included on PC Pal Ltd.'s standard price list are still bound to original manufacturers' pixel and warranty policy; all other monitors, keyboards, and mice are not covered.

LENGTH OF WARRANTY -- The warranty term for new desktop computer systems purchased from PC Pal Ltd. is one (1) year beginning on the date of the invoice, as further described below. Motherboard, Hard Drive, CPU, RAM, Video Card, and LCD monitor came with the new desktop computer system and parts and upgrades sold separately from the computer system carry a one (1) year term as further described below. Notebook computers purchased from PC Pal Ltd. carry a one (1) year warranty as further described below.

"DEAD ON ARRIVAL" REPLACEMENT OR REFUND POLICY -- PC Pal Ltd. has a special policy for all new product purchased from PC Pal Ltd. that fails to work properly upon delivery. Provided a Return Merchandise Authorisation number, described below, is obtained during the first seven days following delivery, defective product may be returned to PC Pal Ltd. for a complete refund, or replacement with a new product. Refer to the telephone number in the warranty materials shipped with your computer, or call PC Pal Ltd. on 01603 766716 during the first seven days following delivery to request a Return Merchandise Authorisation number, and follow the return procedures described below.

THIRTY DAY MONEY-BACK GUARANTEE -- For the first 30 days, beginning on the date of the invoice, PC Pal Ltd. will refund your purchase price on returned of the product. Call PC Pal Ltd. on 01603 766716 during the first seven days following delivery to request a Return Merchandise Authorisation number, and follow the return procedures described below. The purchase price, minus a 25% restocking fee, will be refunded for product returned in the same manner up to 30 days after the invoice date. Shipping charges are non-refundable. NO REFUNDS OR CREDITS are allowed after 30 days from the date on the invoice.

IF YOU HAVE A PROBLEM COVERED BY THIS WARRANTY -- Upon PC Pal Ltd.'s prior written consent, PC Pal Ltd. will repair or replace products returned, in their original or equivalent packaging, to PC Pal Ltd.'s facility. To request warranty service, you must call within the applicable warranty period. Call PC Pal Ltd. on 01603 766716. Please have your invoice number, date of purchase, serial number and description of the problem available. Once your warranty is verified, PC Pal Ltd. will issue a Return Merchandise Authorisation (RMA) number, which is valid for fifteen days. Any product returned to the workshops that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective may be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. PC Pal Ltd. will ship the repaired or replacement products to you freight prepaid if you use an address in the U.K. Shipments to other locations will be made freight collect.

SHIPPING YOUR SYSTEM -- Ship the product back to PC Pal Ltd. in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton, preferably under your return address such as: RMA: XXXXXXX. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, software disks and static bags, just as you received it. If the product is not returned in its entirety, you will be charged for missing items. NOTE: Before you ship the product(s) to PC Pal Ltd., we recommend that you back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call PC Pal Ltd. for technical assistance.

REPAIR OF YOUR SYSTEM -- PC Pal Ltd. owns all parts removed from repaired products. PC Pal Ltd. uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If PC Pal Ltd. repairs or replaces a product, the warranty term is not extended.

CROSS-SHIPMENTS -- PC Pal Ltd. will ship replacement product before receipt of returned product, subject to the above warranty provisions, only at PC Pal Ltd.'s discretion and when the cross-shipment is guaranteed by credit card or other acceptable credit arrangement.

SHIPPING DAMAGE AND DISCREPANCIES -- If you receive your order with incorrect or missing components, you must notify PC Pal Ltd. in the manner described above within seven days of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify PC Pal Ltd. in the manner described above.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED KINGDOM. PC Pal Ltd.'s RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.

PC Pal Ltd. SHALL NOT BE LIABLE BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT AND SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LIABILITY FOR PRODUCTS NOT AVAILABLE FOR USE, OR FOR LOST DATA OR SOFTWARE.

PLEASE REMEMBER: You are responsible for your software and data. PC Pal Ltd. is not required to advise or remind you of appropriate backup and other procedures.